Return & Refund Policy
Policy Overview
At Medgo bali, we are dedicated to providing premium natural wellness essentials. If you are not entirely satisfied with your purchase, we are here to help you resolve the issue quickly and efficiently.
Eligibility for Returns
Due to the nature of our wellness, hygiene, and organic products, returns are accepted under the following conditions:
- The product was damaged or defective upon delivery.
- The incorrect item was delivered to you.
- The item must be unused, in its original packaging, and in the same condition that you received it.
- Issues must be reported within 24 hours of delivery.
Return and Replacement Process
If you need to return an item, please follow these steps:
- Contact our customer support immediately via WhatsApp at +62 821 8119 673.
- Provide your order number, name, and clear photos/videos of the damaged or incorrect item.
- Our team will verify the request and arrange a pickup or exchange at your location (hotel, villa, or residence).
Refund Options
Once the return is verified, you can choose one of the following options:
- Product Exchange: We will immediately deliver the correct or replacement product to you.
- Instant Refund: We will issue a refund via bank transfer, Wise, or cash on pickup (depending on your original payment method).
Cancellation Policy
You can cancel your order free of charge at any time before the courier has been dispatched. Once the courier is on the way, cancellations may incur a delivery handling fee depending on your location.
Need Help?
If you have any questions about our Return & Refund Policy, please contact our support team:
WhatsApp: +62 821 8119 673